All Vertu Phones are chosen and handmade to live up to high standards. All products are fully guaranteed against defect or faulty workmanship. We’ll always do our best to take care of our customers delight in the most fair and reasonable manner, we hope you will be fair and reasonable with us as well.
Our 48 hrs returns and exchange policy gives you an option to raise a request to inform us of return or exchange within 48hrs of receipt of the product.
The only things which we ask that don’t use the product and maintain its original condition, packaging, accessories and tags. You are most welcome to try the product but make sure you take an adequate measure to maintain its condition.
The reason why we ask this is so that the product, when returned, should be in a re-sellable position as soon as it reached back to our designated warehouse. Failure of which shall lead to a delayed exchange time or even cancelling your exchange request. So help us to serve you better!
In case of Returns, we offer store credit valid for 365 days or a bank transfer. Once we pick up your return, our team will do the quality check at our end and if the product passes our quality check we will credit the required amount into your Vertu India account or your own bank account depending on the refund mode you choose.
We will process your refund/credit within 7 to 10 days and send you an email confirmation. Your bank may require additional time to post this transaction to your account.
But, if the product does not pass the quality check we shall return it to you and reject your return or exchange.